Terms of Service

1. Agreement to these terms

These Terms of Service (the “Terms”) are a binding agreement between you and Cactal, Inc. (“Cronloop”, “we”, “us”, or “our”), the Delaware corporation that operates the Cronloop platform. They govern your access to and use of the hosted Cronloop platform available at cronloop.ai, including the dashboard, APIs, documentation, and related services (together, the “Service”). By creating an account, clicking to accept, or using the Service, you agree to these Terms, to our Privacy Policy, and to our Acceptable Use Policy, both of which are incorporated into these Terms by reference. If you do not agree, do not use the Service.

If you use the Service on behalf of a company or other organization, you represent that you have authority to bind that organization, and “you” refers to the organization as well.

2. The Service

Cronloop lets you create and operate autonomous AI agents that run on a schedule or on demand. You describe an agent’s job in plain files, choose a supported agent harness (currently Codex or Claude Code), connect a provider API key, and connect the tools the agent should use. The Service runs each execution (a “run”) in an isolated, disposable sandbox, preserves files designated as agent memory and the run history between runs, and shows you what each run did and its reported model cost.

3. Eligibility and accounts

You must be at least 18 years old, or the age of majority where you live, and able to form a binding contract to use the Service. When you register, you agree to provide accurate information and keep it current. You are responsible for safeguarding your login credentials and API keys and for all activity that occurs under your account. Notify us promptly at support@cronloop.ai if you suspect unauthorized use of your account.

4. Your agents

You decide what your agents do. The instructions, schedules, skills, connected tools, and budgets you configure are your responsibility, and anything an agent does with the access you give it is treated under these Terms as an action you authorized. You agree to:

• give each agent only the access and credentials its job requires;
• set schedules, budgets, and limits appropriate to the task;
• review agent behavior and output regularly, especially for agents that contact other people or change external systems; and
• pause or fix an agent promptly if it behaves in a way you did not intend.

We provide platform controls such as run frequency limits, recorded spending thresholds, hard timeouts, and a pause switch. Available controls depend on your plan. We may throttle, pause, or stop agents or runs that we reasonably believe violate these Terms or the Acceptable Use Policy, create risk for the platform or others, or exceed applicable limits.

5. Connected services and credentials

The Service lets you connect third-party accounts and credentials for your agents to use, including an Anthropic or OpenAI API key and credentials for tools the agent accesses. You represent that you have the right to connect each credential and to authorize automated use of the underlying account.

Your use of every connected service, including use by your agents, is governed by that third party’s own terms, and you are responsible for complying with them. This includes the provider terms that govern each API key you connect. We are not responsible for actions a third party takes with respect to your accounts, such as rate limiting, suspension, or additional charges.

We store connected secrets encrypted, do not display them in plaintext after you save them, and use them only to run your agents as you have configured. You can disconnect a credential at any time. We may disable an integration if the provider requires it or if it creates a security or legal risk.

6. AI models and generated output

Agent output is generated by artificial intelligence models operated by third-party providers. Output may be inaccurate, incomplete, outdated, or otherwise unsuitable, and it does not constitute professional advice of any kind, including legal, medical, financial, tax, or accounting advice. You are responsible for evaluating and verifying output before relying on it, and for everything your agents do with it.

We do not guarantee any particular result from using the Service. Examples and statistics shown in our marketing materials are illustrative and describe individual outcomes, not promises. Your results will depend on your instructions, your tools, your data, and factors outside our control.

7. Acceptable use

Your use of the Service must comply with our Acceptable Use Policy. We may investigate suspected violations and take the enforcement actions described there, including suspending or terminating access.

8. Plans, fees, and payment

Paid plans are billed in advance on a monthly or annual cycle at the pricing shown when you purchase, and they renew automatically until you cancel. You can cancel at any time, and cancellation takes effect at the end of the current billing period. Fees charged by model providers and connected services are separate from Cronloop plan fees. You are responsible for charges your agents incur with those providers.

Cronloop uses Stripe Managed Payments for paid plans. Stripe and Link act as the merchant of record for these transactions and handle payment collection, applicable indirect taxes, transaction receipts, disputes, and transaction-level support under the terms presented at checkout. You authorize the merchant of record to charge your payment method for plan fees and applicable taxes. Taxes are added at checkout unless stated otherwise.

Except where these Terms, the terms presented at checkout, the merchant of record, or applicable law require otherwise, fees are non-refundable. If we terminate your account without cause, we will arrange a refund of the prepaid, unused portion of your subscription.

We may change prices with at least 30 days notice; changes take effect at your next renewal. If a payment fails or an account has unpaid fees, we may downgrade or suspend the account after notice.

9. Free plans, trials, and preview features

We may offer free plans, trials, or optional features identified as preview or experimental. We can change, limit, or discontinue them at any time. Preview features are provided as is and may be withdrawn or changed without notice.

10. Your Content

“Content” means the material you or your agents submit to or create in the Service, including agent instructions, skills, bootstrap scripts, memory files, run output, and results. You own your Content. You grant us a worldwide, non-exclusive, royalty-free license to host, store, reproduce, process, transmit, and display Content solely as needed to operate, provide, secure, and improve the Service and as you direct, for example by sending it to the harness, model provider, or connected service you selected.

We do not use your Content to train AI models, and we do not sell it. We may use aggregated or de-identified usage data that does not identify you or reveal your Content to operate and improve the Service.

You are responsible for your Content, including having the rights to submit it and ensuring that it and its use are lawful. We may remove or disable Content that we reasonably believe violates these Terms or the law. You are responsible for exporting Content you want to keep. After an account is closed, we delete or de-identify its Content within a reasonable period unless we need to retain it for security, legal, or billing reasons.

11. Our intellectual property

The Service, including its software, design, and the Cronloop name and logo, is owned by Cronloop or its licensors and protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable right to use the Service in accordance with these Terms. You may not copy, modify, or create derivative works of the Service, or reverse engineer it except where the law permits despite this restriction. Open source components we distribute remain under their own licenses. If you send us feedback, we may use it without restriction or obligation to you.

12. Privacy

Our Privacy Policy explains what personal information we collect, how we use and share it, and the choices and rights you have.

13. Third-party services

Third-party services that you connect to or access through the Service, including model providers, harnesses, and integrated tools, are not part of the Service. We do not control them and make no warranties about them, and their availability, pricing, and behavior may change without notice.

14. Suspension and termination

You may stop using the Service at any time and may request account deletion by contacting support@cronloop.ai. We may suspend or terminate your access, in whole or in part, if you materially breach these Terms or the Acceptable Use Policy, if your use creates a security, legal, or operational risk to the Service or others, if required by law, or if fees remain unpaid after notice. Where practicable for less serious issues, we will give you notice and a chance to fix the problem first.

When your account ends, your license to use the Service ends, your agents stop running, and your Content is deleted on the schedule described in Section 10. Sections that by their nature should survive termination survive, including Sections 10, 11, and 15 through 21.

15. Disclaimer of warranties

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT RESULTS, OUTPUT, OR INFORMATION OBTAINED THROUGH THE SERVICE WILL BE ACCURATE OR RELIABLE. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES, SO SOME OF THESE EXCLUSIONS MAY NOT APPLY TO YOU.

16. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, CRONLOOP AND ITS OFFICERS, EMPLOYEES, AGENTS, AND LICENSORS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITY, ARISING OUT OF OR RELATING TO THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR TOTAL LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID US IN THE TWELVE MONTHS BEFORE THE CLAIM AROSE OR (B) ONE HUNDRED US DOLLARS.

Some jurisdictions do not allow these limitations, so they may not apply to you. Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, and nothing in these Terms limits any non-waivable rights you have as a consumer.

17. Indemnification

You agree to indemnify, defend, and hold harmless Cronloop and its officers, employees, and agents from and against claims, liabilities, damages, losses, and expenses, including reasonable attorneys’ fees, arising out of or relating to your Content, the actions of your agents with the access you gave them, your use of the Service in violation of these Terms or applicable law, your violation of third-party rights or third-party terms, or any dispute between you and a third party arising from your use of the Service.

18. Governing law and disputes

These Terms are governed by the laws of the State of Texas, USA, without regard to its conflict of law rules. Before filing a claim, you agree to contact us at support@cronloop.ai and give us 30 days to work with you to resolve the dispute informally. Any dispute that is not resolved informally will be brought exclusively in the state or federal courts located in Texas, and both parties consent to their jurisdiction and venue.

TO THE EXTENT PERMITTED BY LAW, EACH PARTY WAIVES ANY RIGHT TO A JURY TRIAL AND AGREES THAT DISPUTES WILL BE RESOLVED ONLY ON AN INDIVIDUAL BASIS, NOT AS A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. Except where the law does not allow it, claims must be filed within one year after the claim arose. If you are a consumer in a jurisdiction whose law gives you the right to sue in your local courts or under your local law, this section does not take those rights away.

19. Changes to the Service or these Terms

We may change the Service over time, including adding, modifying, or removing features. We may also update these Terms. If a change to these Terms is material, we will give you at least 30 days notice by email or through the Service before it takes effect. Continued use of the Service after a change takes effect constitutes acceptance of the updated Terms. If you do not agree to a change, stop using the Service and cancel your account before the change takes effect.

20. General terms

These Terms, together with the Privacy Policy, the Acceptable Use Policy, and any plan or order details you accept in the Service, are the entire agreement between you and Cronloop about the Service and supersede prior agreements on that subject. If any provision is found unenforceable, it will be limited or removed to the minimum extent necessary and the rest of the Terms remain in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them to an affiliate or in connection with a merger, acquisition, or sale of assets. You agree to comply with applicable export control and sanctions laws in your use of the Service.

Neither party is liable for delay or failure to perform, other than payment obligations, caused by events beyond its reasonable control, such as natural disasters, war, terrorism, labor disputes, government action, power or internet failures, or failures of third-party providers.

We may send notices to the email address on your account or through the Service. Legal notices to Cronloop should be sent to support@cronloop.ai.

21. Contact

Questions about these Terms, and anything else: support@cronloop.ai.